Question 1

How Can I Obtain My Account Number?

Accepted Answer

There are several ways to obtain your account number:
 • Your Welcome Letter: You should receive this by mail shortly after you purchase the vehicle.
 • Your Monthly Billing Statement: You can locate your account number on your paper billing statement under 'Account Information' or, on the detachable coupon at the bottom of the statement.

If you are unable to locate your account number, please call our Customer Service Center at (714) 995-3333.

Question 2

How do I make a Payment by Phone?

Accepted Answer

You can make a one-time payment by phone using a Visa, MasterCard or Discover debit card or, by ACH using your routing and bank account number.
Payments made before 4:00 pm PST will be credited to your Lobel Financial account the same day.
Payments made 4:00 pm PST or later, will be credited to your Lobel Financial account the next business day.
Payments made over the weekend or on a holiday, will be credited to your account the next business day.
A processing fee may apply.

Question 3

How do I make a Payment Online?

Accepted Answer

In order to make your payment online, you must first register your account by visiting Create an Online Account.(https://www.secured-server.biz/LobelFinancial/HP/)
 • You can make a one-time payment online using a Visa or MasterCard debit card or, by ACH using your routing and bank account number.
 • Payments made before 4:30 pm PST will be credited to your Lobel Financial account the same day.
 • Payments made 4:30 pm PST or later, will be credited to your Lobel Financial account the next business day.
 • Payments made on a holiday, will be credited to your account the next business day.

A processing fee may apply.

Question 4

How do I update my account information?

Accepted Answer

To update your account information, such as your address, phone number or email, please call us at 714-995-3333.

Question 5

How can I set up automatic payments?

Accepted Answer

At this time, Lobel Financial does not offer automatic recurring payments.

Lobel Financial
Resolution Center

Resolution Center

Lobel Financial

Share feedback, voice concerns, or address complaints. Choose to engage with a customer service representative for a resolution, or simply share your thoughts. We're here to listen, understand, and make things right. Your voice matters.

How does it work?

Resolution in a few easy steps.

Submit a complaint

Submit your complaint, question, or concern through our online form.

We'll investigate

We will thoroughly review the matter and contact you if requested.

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